Category Archive for "Blog"

How can you keep holding on to that sparkling energy that startup companies have? How do you continuously surprise customers and partners with innovations, even when you’ve been exponentially growing as an organization? The software company Summa chose for a completely...

In his previous blog Summa’s Senior UX Designer Daniel Williams has tackled the complexity of communicating from different apps and with different devices, and how through APIs we can create a truly unified ecosystem for an optimal user experience. In...

In both our private and work life we use many – too many – different apps and devices to communicate. The choice as to what to use in which circumstance is subconsciously driven by the communication context and whether the...

Before the internet, if you wanted information you had to look for it in a library and having a chat with somebody meant calling them from your home phone or passing by their house. The internet has accelerated the way...

Who sells communications products and services? A couple of years ago it was very easy to answer this question: just point to telecoms, specialized vendors and the network of their distributors. Now it gets increasingly complicated since more and more companies with different...

Xerox has recently published the report The State of Customer Service 2015. This research about customer service has been conducted on more than 6000 respondents in the media, telecom and technology markets in France, Germany, the Netherlands, UK and US....